Scottish Ambulance Service


Job Description







Job Title: Technician


Department(s): Operations


Job Holder Reference: MLPR 006


No of Job Holders: Multiple











Contributing to the best possible patient experience, with the delivery of high quality patient assessment and treatment in a range of environments, in line with Service approved practice guidelines, managing patients in urgent and emergency situations.   






  1. Work up to the level of clinical competence and within scope of practice, with colleagues in primary care to ensure patients are managed into clinical pathways best suited to their needs.  Where necessary seek support form other clinicians as indicated

  2. Following Service approved clinical practice guidelines as appropriate for a Technician along with managing programmes of treatment.

  3. Responsible for maintaining clinical knowledge and practice in line with all new developments within organisational guidelines and standards.

  4. Responsible for providing life-preserving treatments.

  5. Delivery of front-line, pre-hospital emergency care

  6. Responsible for the vehicle and equipment

  7. Provide supervision to trainees and others








Head of Service

Area Service Manager

Team Leader

Paramedic                       Technician

Trainee  technician






  1. Anticipate paramedic clinical practice by providing supporting interventions to improve patient outcomes

  2. Ensure that clinical working environment is ready to receive patients at all times.

  3. Assess the most appropriate method of conveying patients using the relevant equipment and moving and handling techniques as necessary.

  4. Assess and manage patients using appropriate urgent and emergency care techniques and referring patient to most appropriate pathway of care.

  5. Communicate relevant patient history, condition and treatment to receiving hospital staff.

  6. Maintain a high quality of patient centred care.

  7. Maintain patient confidentiality at all times 

  8. Carry out daily inspection of vehicle and report any damage or defects immediately

  9. Check stock of:

  1. patient care equipment and ensure that all equipment is safe, clean, in date and in good working order.

  2. patient care consumables and ensure that all are in date and undamaged.

  1. Fulfil appropriate roles at a major or significant incident, including Incident Commander.  

  2. Provide effective mentoring to newly qualified Technician staff and promote and ensure high quality out of hospital care is delivered by competent colleagues.

  3. Supporting the delivery of a flexible ambulance service by utilising professional to professional working relationships.

  4. At all times maintains standards of conduct expected by the organisation and the Health Care Support Workers Standards.

  5. Comply with Infection Prevention and Control policy and procedures at all times and complete mandatory update education as required and ensure that good Infection Prevention and Control practice to maintain a safe environment for patients, colleagues and members of the public is sustained and monitored.

  6. Complete and submit all relevant documentation to comply with Service requirements

  7. Ensure that the working environment is kept clean and tidy at all times.

  8. Undertake training and education as required and responsible for keeping up to date with any new developments and changes to clinical practice.

  9. Treat everyone with dignity and respect in line with Service values and promote Equality & Diversity and a non discriminatory culture. Identify and take action when other people’s behaviour undermines principles of Equality and Diversity.

  10. Carry out dynamic risk assessments when appropriate and assist line manager(s) as required with risk assessment of tasks to ensure safe working practices are followed at all times in line with Service Policy and current legislation

  11. Participate in any mandatory Health and Safety recognised courses (IOSH) to ensure consistent management of health and safety within area and take personal responsibility to act within the Service’s Health & Safety Policy to safeguard the health and well-being of patients, colleagues and members of the public.






  1. Drive Service vehicles in accordance with the approved methods or techniques of driving

  1. Use of:

  • radio equipment/mobile telephone

  • moving and handling equipment

  • computer equipment to support clinical care

  • Microsoft Office products e.g. Word and Outlook

  • a variety of clinical equipment including those appropriate to a Technician in an emergency setting



7.     SYSTEMS


Completion of:


  1. Patient Records in paper or electronic format, using information generated by post holder.

  2. Accident/incident reporting and near miss information

  3. Performance appraisal system


Maintain a high standard of record keeping in accordance with the framework for information governance and clinical governance guidance





  1. The post holder will be required to make decisions regarding patient care using clinical assessment and evaluation of evidence in line with Service approved guidelines appropriate to scope of practice.

  2. Will act within own scope of practice and recognise when to seek additional support.

  3. Recognise and initiate the procedure for a major incident or major incident standby

  4. When working on operational A&E duties, work is allocated by ACC through the despatching system for emergency calls and other duties will be allocated via the line manager.

  5. Whilst on calls, technicians will work without line manager presence but may work under the clinical supervision of a Paramedic.  Where this is not available this can be requested or advice/guidance accessed remotely as required.  





  1. Required to deal with extremely sensitive situations professionally, assertively and tactfully

  2. Required to respect religious beliefs and cultural differences

  3. Required to communicate effectively and professionally with other health and social care professionals.

  4. Staff across the Ambulance Service to ensure the best patient experience possible.






  1. Must have good hand eye co-ordination skills in order to carry out clinical procedures

  1. Use appropriate aids, move and handle patients

  2. Concentration skills in response to emergency calls and situations including distressing and sometimes traumatic situations e.g. road traffic accidents and similar emergency situations

  3. Exposure to, and contact with, body fluids.

  4. Dealing with death, this is especially distressing in cases of infant mortality, etc

  5. Dealing with relatives and members of the public in difficult circumstances, e.g. sudden death

  6. Contact with aggressive patients requiring use of management of aggression skills

  7. Care of patients with varying disabilities

  8. Responding and attending to emergency and urgent calls in all kinds of weather





Making decisions in relation to patient assessment in a variety of differing circumstances and uncertain/changing environment.


Coping with emotional impact of exposure to traumatic and distressing incidents and making clear decisions in these circumstances.





Qualified to SCQF level 7 Vocational Diploma for Ambulance Technicians or equivalent 


Excellent verbal and written communication skills


Self-disciplined and able to work on own initiative.


Good reasoning and decision-making skills.


C1 drivers licence


SCQF level 6 Emergency Driving Award or equivalent.


Post holder must successfully complete relevant ongoing training and education for the post.











 Job Holder’s Signature:


 Head of Department Signature: